Submit your order on time (same-day deliveries must be requested before 9:30 am). We aim for fast delivery! Depending on your location and travel dates, we typically deliver groceries within 24 hours after your order has been processed internally. For more urgent orders, contact our customer service team for special arrangements.

We strive to keep the selected products available at all times; however, due to demand, some items may be out of stock, in which case they will be replaced with another product of the same quality. In special circumstances, we may notify you and offer alternatives. 

Yes, if the order hasn't been processed for delivery, you can modify it by contacting our customer support. Check your order status in your account to see if changes are still possible.

We deliver from 1 PM to 5 PM, Monday through Friday. You can mention your preferred delivery time during checkout in the extra comments section.

No, we do not provide a tracking link to follow your order in real-time. We will however comunicate to notify you that we are on route.

You can access your account and order anytime you wish. If you do not have an account with us, simple start the purchasing process and an account will automatically be created for you. You will receive an email afterwards where you can configure your password. Alternatively, you can create an account prior to making your purchase if you prefer: Click on the "Sign In" button at the top-right of our website and select "Don´t have an account."

Fill in the required details, and you’ll receive an email to confirm your registration.

To log in, click on "Sign In" at the top-right of the website and enter your registered email address and password.

After logging into your account (if you are logged in and viewing another page, you can click on the user icon and select the "My Account" option), go to the “Sales Orders” section, where you can view a list of all your previous orders, along with their details and status. 

You can sign out by clicking on your account name at the top-right corner and selecting “Sign Out” from the dropdown menu.

You can update your delivery address in the “My Account” section under “Edit information.” Be sure to save your changes before placing an order.

You can also change the address during the check out process.

We accept all forms of payment (debit and credit cards).

Absolutely. We use secure encryption to protect your payment information, ensuring your data remains safe. 

Yes, we offer a wide range of organic, gluten-free, and specialty items to cater to all dietary needs. Explore our product categories to find them easily.

Yes, you can set up recurring orders for frequently purchased items. Contact us to program how often you want them delivered.  

Absolutely! During checkout, there’s a section to add notes where you can provide specific delivery instructions, such as gate codes or preferred drop-off locations.